Delivery policy

All orders above £50 are eligible for FREE delivery.

Valid for all orders below £50:

You can choose between two shipping options (depending on delivery times):

• Standard (2-4 business days) at £5.95
• Expedited (1-3 business days) at £6.95 (please read below for details)

The delivery for expedited shipping depends on when you place the order.

Workday day orders: Any order placed after 1 pm on a business day will be packed and dispatched on the following business day to the currier. The currier will then make the delivery within the next 24 hours. Estimated delivery time 1-2 business days.

Weekend orders: Orders placed after 1 pm Saturday on the weekend (from 13:01 pm Saturday to 23:59 pm Sunday) will be dispatched to a courier on the following business day. Estimated delivery time 2-3 business days.

Return policy

If there’s something wrong with the product you bought, or if you are not happy with it, you have 14 days to issue a refund and return your item.

If you would like to return a product, the only way would be if you follow the next guidelines:

• The product has to be damage free, if we find any damage on the product we will cancel your refund immediately.
• The product has to be returned in its original packaging.

Please note, you will be responsible for all return shipping charges.

Hydrostork is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return. We strongly recommend that you use a trackable method to mail your return.

To return an item, please email customer service at [email protected] Place the item securely in its original packaging, and mail your return to the following address:

Hydrostork Ltd. /James and James Fulfilment Rhosili Rd, Northampton Northamptonshire NN4 7JE, United Kingdom Phone: 01223 967610

IMPORTANT: Do not send the damaged product or products back! Based on the photo evidence that you provide, we will send a product replacement to you immediately free of charge or refund your order.